Cleaner Dulwich Privacy Policy

This Privacy Policy explains how Cleaner Dulwich collects, uses, stores, and protects personal data relating to our cleaning services. It applies to all Cleaner Dulwich customers and prospective customers located in the Dulwich area, as well as anyone who communicates with us or uses our services.

Cleaner Dulwich is committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to individuals in the Dulwich area who:

Use or enquire about Cleaner Dulwich services, including residential and commercial cleaning services; visit our website or communicate with us by any means; provide personal data on behalf of another person, such as a family member or business contact.

By engaging with Cleaner Dulwich, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We collect and process personal data that is necessary for us to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact information: name, address, property details, billing address, and preferred contact details; Communication data: correspondence, messages, feedback, and any information you provide when you contact us or make a booking; Service information: details about the cleaning services you request, property access instructions that you choose to share, appointment history, and service preferences; Billing and payment information: records of payments made, payment method details, invoices, and transaction records. We do not store full card details where payments are processed via a payment provider; Website and usage data: technical information collected when you access our online services, such as device information, approximate location, and usage data, where applicable.

We will only collect personal data that is relevant and limited to what is necessary for the purposes described in this Privacy Policy.

How We Collect Your Data

We may collect personal data directly from you when you:

Request a quote or make a booking for cleaning services; communicate with us by phone, in writing, or through online contact forms; provide feedback, testimonials, or participate in surveys; engage with our website or social media pages, where applicable.

We may also receive personal data about you from third parties, such as payment processors, referral partners, or property managers who arrange cleaning services on your behalf.

Lawful Basis for Processing

Cleaner Dulwich processes your personal data on the following lawful bases:

Performance of a contract: to provide cleaning services you have requested, manage bookings, and issue invoices; Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving optional marketing communications. You can withdraw your consent at any time; Legitimate interests: to manage and improve our services, handle enquiries and complaints, maintain business records, and ensure the security of our staff and customers. Our legitimate interests will not override your fundamental rights and freedoms; Legal obligation: to comply with legal and regulatory requirements, such as tax and accounting rules, or to respond to lawful requests from authorities.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services, including scheduling appointments, accessing your property as agreed, and tailoring services to your needs; To communicate with you about bookings, changes to services, service reminders, and customer support; To issue invoices, process payments, and maintain financial records; To improve our services, monitor quality, and manage customer satisfaction; To maintain the security and safety of our staff and customers when attending your property; To meet our legal obligations and respond to disputes or complaints.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes set out in this Privacy Policy. They must protect your data and keep it secure.

Typical categories of data processors may include:

Payment service providers who process payments and handle payment-related information; IT, hosting, and cloud service providers who support our business systems and data storage; Customer management and scheduling tools used to manage appointments and communication; Professional advisers such as accountants or legal advisers where necessary.

We do not sell your personal data to third parties. We will only disclose personal data to third parties where it is necessary for service delivery, required by law, or where you have given your consent.

International Transfers

Where any of our data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or transferring data to countries that provide an adequate level of data protection.

Data Retention

Cleaner Dulwich will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In general:

Customer and service records are kept for as long as you are an active customer and for a reasonable period afterwards to handle any queries or disputes; Financial and transaction records are typically retained for a minimum period required by applicable tax and accounting laws; Communication records may be retained for a limited period to manage enquiries, feedback, and complaints.

When personal data is no longer required, we will securely delete or anonymise it.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include restricting access to personal data to those employees and processors who need it to perform their duties, using secure systems, and regularly reviewing our data protection practices.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access: request a copy of the personal data we hold about you and information about how we process it; Rectification: ask us to correct inaccurate or incomplete personal data; Erasure: request that we delete your personal data where there is no good reason for us to continue processing it, sometimes known as the right to be forgotten; Restriction: ask us to restrict the processing of your data in certain circumstances; Objection: object to processing based on our legitimate interests, including profiling based on those interests; Data portability: request that we provide your personal data to you or another organisation in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means; Withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using your usual Cleaner Dulwich contact method. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how Cleaner Dulwich handles your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

By continuing to use Cleaner Dulwich services after any changes to this Privacy Policy, you acknowledge the updated terms.